FAQs

Who animates the photos when I order an “animated photo”?

Kataloop works exclusively with professionals from the field of photo animation and video loops. Our global pool of artists are highly experienced and guarantee excellent results.

How will I know when my “animated photo” is ready, and how will it be sent to me?

The animated photo will be created within 72 hours. As soon it is ready, you will receive an email at the address you used when registering. You will then find a download button next to your order under “Orders and downloads” in your account.

What format will my “motion overlay photo” or “animated photo” be delivered in? How do I integrate it on social media?

Our “motion overlay photos” and “animated photos” are sent as mp4 files with a maximum width of 1920 pixels and a maximum height of 1920 pixels. So an image with an aspect ratio of 3:2 would have a resolution of 1920 x 1280 pixels. If you send us your picture in a smaller resolution, we will keep the size. Our “How to Use” guide explains how to upload your pictures to social media.

I would like to use animated photos for my company. What are the options?

The products offered on this website are exclusively for non-commercial use. Use within a commercial product is prohibited (e.g. a website for marketing your freelance work, your company’s social media platform etc.). If you need animated photos for your company, please contact us at [email protected]